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UPDATED PRIVACY POLICY – YLaundry

Location: 745 E 10 ST, Hialeah, FL 33010

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1. Information We Collect

We collect the following personal and behavioral information:

  • First and last name

  • Email address

  • Phone number (used for SMS order updates)

  • Service type (family or business)

  • Number of bags in your order

  • Order notes and preferences

  • Device/browser information, IP address, time spent on site, pages visited

  • Marketing preferences

  • Cookies, including tracking identifiers from Google and third parties

 

2. How We Use Your Information

We may use your data for the following purposes:

  • To fulfill laundry services and communicate order updates

  • To send order confirmation and delivery status via SMS

  • To provide customer service through our CRM (TryCents)

  • To personalize your experience based on your order history

  • To send promotions, loyalty rewards, and reminders

  • For advertising, remarketing, and audience targeting through Google Ads, Google Analytics, and related services

 

3. CRM and Third-Party Services

YLaundry integrates the CRM platform TryCents, which stores and processes:

  • Customer contact details

  • Order history

  • Communication logs (SMS, email)

We also use Google services for:

  • Analyzing traffic and performance (Google Analytics)

  • Running targeted ads and remarketing campaigns (Google Ads)

  • Creating advertising audiences based on your behavior on our site

 

4. Cookies and Tracking

We use cookies and third-party tracking technologies to:

  • Identify returning users

  • Measure marketing effectiveness

  • Deliver ads based on your browsing behavior

You can opt out via Google’s Ads Settings or browser cookie settings.

 

5. Sharing Your Information

We do not sell your information. We may share it only with:

  • CRM providers (e.g., TryCents) for communication and order processing

  • Google and affiliated platforms for advertising (if consent is provided)

  • Legal entities when required by law

All service providers are bound by strict data processing agreements.

 

6. Your Rights

You may:

  • Request access to your personal information

  • Ask for correction or deletion

  • Withdraw your consent for marketing or ad targeting

  • Request data portability

Contact us at ylaundry.com to exercise your rights.

 

7. Data Security

We implement industry-standard security measures including:

  • Encrypted communications

  • Secure storage in CRM platforms

  • Staff access control

 

8. Children’s Privacy

We do not knowingly collect personal data from users under 13.

 

9. Policy Updates

Any changes will be posted on this page. Significant updates will be sent to your contact email or phone.

 

10. Contact Us

For any questions or requests:
📩 ylaundry.com
📞 (645) 201-7912

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